FAQs

No, according to Directive 2005/29/EC, “consumer” means “a person who, in the commercial practices covered by the Directive, is acting for purposes outside his or her trade, business, craft or ...

Directive 2005/29/EC (as amended by Directive 2024/825/EU) is a lex generalis and serves as a “safety net” to protect consumers from any misleading commercial practices. It also applies in principle ...

Ice cream packaging carries the synthetic claim “-26%CO2eqemissions” without any other specification. Such a claim could be misleading because it does not specify whether the reduction in environmental impact refers ...

Yes, the claim on recycled material content should always be specified and qualified (indicating which object the claim refers to e.g., product, component, packaging, packaging component) and the percentage of ...

Claims that leverage certifications of excellence (only in this case, generic claims such as green/ecological/low environmental impact can be used…): The bath products we provide to our customers are environmentally ...

One store uses the following claim on the wall: “Garments made entirely of organic cotton.” Care must be taken to ensure that it is clearly interpretable exactly which garments are ...

No, Directive 2024/825/EU amending Directive 2005/29/EC applies to business-to-consumer commercial practices (B2C practices). However, it is safe to assume that in the case of business-to-business disputes, the general principles and ...

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